How can we help?
Have you checked whether the answer to your question is covered by our Service Centre help section?
Got a specific problem and looking for a quick answer?
Our Service Centre has a big help section that is very easy to navigate and contains answers to all of the most frequently asked questions.
24/7 emergency hotline for reporting lost or stolen cards
| 24/7 emergency hotline for reporting lost or stolen cards – in Germany | 116 116* Mon-Sun: 00:00 - 24:00 |
| Emergency hotline for reporting lost or stolen cards – International | +49 30 4050-4050** Mon-Sun: 00:00 - 24:00 |
* Calles made from landlines within Germany are free
** Your phone service provider’s fees apply
All other telephone numbers at a glance
| Customer-Service | 0361 545 5000 Mon-Fri: 08:00 - 18:00 |
| Online banking hotline | 0361 545 5003 Mon-Fri: 08:00 - 18:00 |
Our address and bank details
| Address: | Sparkasse Mittelthüringen Anger 25/26 99084 Erfurt |
| E-mail : | info@sparkasse-mittelthueringen.de |
| Fax*: | 0361 545 - 5999 |
| Postal address: | Sparkasse Mittelthüringen Postfach 90 02 41 99105 Erfurt |
| Sort code: | 82051000 |
| BIC: | HELADEF1WEM |
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